Okuma America Corp., Charlotte, NC, is now equipping all THINC-OSP controlled machines with its new “Constant Care” remote troubleshooting and monitoring software as a standard feature.

Constant CARE allows the machine, with the push of a button, to connect via the internet to an Okuma service professional. The remote connectivity allows a service engineer to diagnose and troubleshoot problems or issues with the machine, decreasing service times by providing accurate and real-time information. Some issues can be diagnosed and fixed without the need for an on-site service call. If the diagnosis determines that an on-site service call is required, intelligent dispatch ensures that the service engineer arrives with advance knowledge of the problem, its solution and the necessary parts in-hand.

Machines can be connected on an “as-needed” basis or in “always-on” mode, depending on how the manufacturer chooses to operate. When connected in “always-on” mode, machines can be monitored to provide proactive alerts and regular status alerts, improving information gathering and sharing and decision making.

Okuma machines with the THINC-OSP P200 control shipped prior to January 1, 2010 can be upgraded with the Constant CARE software.

Live interaction between the machine operator and Okuma service engineers improves response time, decreases downtime and reduces service costs.

A video demonstration of the Constant CARE service can be viewed on the Okuma website at www.okuma.com/service/constant-care/.