Mazak Canada recently conducted its third annual “training the trainers” event at the company’s headquarters in Cambridge, Ontario.
Approximately 25 of the company’s service technicians attended the day-and-a-half training event, which took place December 14, 2012.
The classes were conducted by senior Mazak service technicians who received prior technician training at the company’s facilities in Japan. In turn, they are then charged with the duty of “training the trainers”, who then instruct other Mazak service technicians.
Mazak Canada maintains a support staff of 40 technicians. There are 23 in-house service technicians/applications engineers combined with another 17 technicians from Mazak distributors and third party service providers.
The sessions covered service tasks such as ballscrew and bearing re-installations and more involved procedures, such as calibrating centre points of rotation on 5-axis machines.
Canadian technicians also attended control classes hosted by Mazak and Mitsubishi Electric Automation Inc. to learn CNC basics and further hone programming skills.
“We believe that when a customer purchases a machine, it is our responsibility to provide the support that ensures they receive the maximum return on their investment,” said Brian Papke, president of Mazak Corporation.
“Highly skilled and knowledgeable service technicians are vital to fulfilling that responsibility. Through ongoing training, Mazak service technicians continue to grow as experts in keeping customer machines operating at their full production potentials so that returns on machine investments are realized as quickly as possible.”
According to Ray Buxton, general manager at Mazak Canada Headquarters and Technology Center, service and support from teams of well-trained technicians is a pillar of Mazakʼs Optimum Plus customer support program.
Mazak also offers customers a number of no-charge classes and seminars online, at their Canadian site and through Mazakʼs network of Regional Technology Centers.
www.mazakcanada.ca
Follow @Cdnmetalworking
